Ask for support
Email: wordpress@digital.justice.gov.uk. We’ll get back to you within 2 working days.
Request a website
Please complete our online form to request a new website.
Request a feature
Submit your ideas for a new feature or to improve an existing feature on the Website Builder platform.
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We want to keep improving this site. Give us your feedback.
Report an incident
Email: wordpress@digital.justice.gov.uk (monitored 9am to 5pm, Monday to Friday excluding bank holidays).
Label your email with ‘Incident [name of website]’ in the subject line. This will help us respond quickly.
Include the following information:
- the problem you or your users are experiencing. What were you or your users trying to do?
- the URL of the site experiencing the issue (include any page-specific URLs)
- date and time the issue began
- how many users are affected
- details and screenshots of any error messages you’re getting
- what device and browser you’re using
Our incident response times
Please do not email individuals as these may not be being monitored and could lead to a delay in a response. Only use wordpress@digital.justice.gov.uk.
Your request is given a priority of critical, high or normal as follows.
This is when the site goes down or there’s a breach of data.
We’ll respond within 60 minutes and give you an update every 30 minutes after that, or as agreed.
This is when there’s intermittent service disruption or the core functionality of the site is affected.
We’ll respond within 60 minutes and give you an update every 2 hours after that, or as agreed.
This is when there’s a non-critical issue or minor incident that does not generate failures for users, but intermittently affects part of the functionality of the site.
We’ll respond within 4 hours. We’ll update you when the issue goes into the team’s sprint.